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Go to the shopReturn & Refund Policy
Return & Refund Policy
At Crafts and Cuts, we specialize in crafting personalized gifts with care and precision. As these gifts are uniquely created for you, our return and refund policy is designed to ensure your satisfaction. Please review the following guidelines:
Customized Perfection
Each personalized wood and acrylic gift is meticulously crafted to your specifications. We take great pride in delivering a product that resonates with your vision. As these items are tailor-made, we do not generally accept returns.
Quality Assurance
Craftsmanship and quality are our top priorities. If you receive a damaged, defective, or incorrect personalized gift, follow these steps within 48 hours of delivery:
Contact Us: Reach out to our customer support team with images of the item at support@craftsandcuts.com.
Verification: Our team will verify the issue and gather additional details if required.
Available Options
In the event of a verified issue, you have the following choices:
Re-Creation: We will craft a replacement personalized gift to match your original order.
Gift Certificate: Opt for a refund in the form of a gift certificate, processed within 24 hours.
Original Payment Refund: Choose a refund to your original payment mode. Reflected in 7-10 working days as per banking norms.
Exclusions from Refund
Please note that we do not offer refunds in the following scenarios:
Customization Mistakes: Any errors in customization provided by you.
Customer-Induced Damage: If the product is damaged by the customer after delivery.
Disliked Product: If the customer doesn't like the product due to personal preference.
